Privacy policy

Personal and payment information is used for account checks and transactions. Contact [email protected] with questions about your information.

Identity and payment information

Our identity and anti-money-laundering checks can require identification numbers, evidence of your address and details showing where your money or wealth comes from. Financial information can include bank identifiers, account numbers and payment details used for deposits and withdrawals.

Sharing and processing

Payment providers may receive personal information and documents submitted for verification. Information can also be processed beyond the European Union and European Economic Area, subject to safeguards for those transfers.

When an account complaint is raised on an external forum or dispute platform, a response there may include a limited amount of personal information relevant to the complaint.

Keeping account information

Information is retained while an account is maintained. Following closure, it is removed or anonymised once there is no remaining legal or business need to keep it.