Contact

Email [email protected] or use live chat for help with your account. Both channels are available around the clock.

Account details and access

Contact our support team when your personal information needs changing or you want to deactivate your account. To recover access after forgetting your password, start password recovery and follow the link sent by email.

Complaints

Raise an account complaint with support first. If the matter remains unresolved, submit a written complaint from your registered email, including your full name, username and an explanation of the problem. Include the relevant timing so the issue can be investigated. A decision normally takes 10 days, with more time possible for complex cases.